Account and subscription
How do I delete my account?
You can delete your account and the personal data linked to it through the Account section of the app. Go to Settings, open Account, select Delete Account, and follow the confirmation steps.
Step by step
- Open Settings.
- Go to Account.
- Select Delete Account.
- Follow the on-screen confirmation steps.
What gets removed?
Your account and the personal data linked to it, including your profile details and personalization answers. Your sessions are tied to your account, so access to them ends as well. Deletion happens in accordance with our Privacy Policy.
Can this be undone?
In most cases, no. Deleted accounts cannot be restored. If you are unsure, consider cancelling your subscription instead of deleting your account.
I only want to remove some of my information
You can update your personalization answers and profile settings at any time without deleting your account.
What about sessions I downloaded?
Downloaded files are stored on your device. Once your access ends, they can no longer be played, and you can remove them from your device to free up space.
What if I cannot access my account?
If you are unable to log in or run into any issue during deletion, contact us at support@subrise.be and we will help you.
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