Technical support
Audio stops unexpectedly
If your audio stops during playback, try the following steps:
- Check your internet connection.
- Make sure your device isn't in battery-saving mode.
- Close and reopen the app.
- Update to the latest version of Subrise.
- Restart your device.
Using Bluetooth headphones?
If you're listening through Bluetooth headphones or speakers, check that the connection remains stable and that the device hasn't disconnected.
Downloaded sessions?
If you're listening offline, make sure the session was downloaded successfully and is still available in your account.
Still having problems?
If audio continues to stop unexpectedly, please contact our support team and include details about your device, operating system, and app version.
Unexpected audio interruptions are usually caused by connectivity issues, device settings, or outdated app versions. A quick restart or update often resolves the problem.
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