Technical support
What should I do if the app crashes?
If the Subrise app crashes or closes unexpectedly, try the following steps:
- Close and reopen the app.
- Make sure you're using the latest version of Subrise.
- Restart your device.
- Check that your device's operating system is up to date.
- Ensure you have a stable internet connection.
Still experiencing crashes?
If the problem continues, try reinstalling the app. Before doing so, make sure you know your login details so you can sign back in afterwards.
Need help?
Contact our support team and include your device model, operating system version, app version, and a description of what happened before the crash. This information helps us investigate and resolve the issue more quickly.
Most app crashes can be resolved by updating the app, restarting your device, or reinstalling the app. If the issue persists, our support team will be happy to help.
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