Technical support
My session won't play
If a session isn't playing, try the following steps:
- Check that you have a stable internet connection.
- Close and reopen the app.
- Make sure you're using the latest version of Subrise.
- Restart your device.
- Verify that your subscription or access to the session is still active.
Downloaded session?
If you're trying to play a downloaded session, make sure the download completed successfully and that the session is still available in your account.
Still not working?
If the problem persists, please contact our support team and include details about your device, app version, and the session you're trying to play.
Most playback issues can be resolved by checking your connection, updating the app, or restarting your device.
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