Downloaded sessions are unavailable

Check your access

— Downloaded sessions remain available only while you have access to them through an active subscription or eligible purchase. If your subscription has ended, some downloaded content may no longer be accessible.

Check the app

— Try the following:

• Make sure you're using the latest version of the app.
• Reconnect to the internet and reopen the app.
• Sign out and sign back in.
• Verify that the session still appears in your library.

Re-download the session

— If the session is still available in your account, deleting and downloading it again may resolve the issue.

Still having trouble?

If your session should be available but cannot be accessed, please contact our support team and include details about the session and your device.

Downloaded sessions may become unavailable if your access has changed or if there is a temporary issue with the app. Reconnecting, updating the app, or re-downloading the session usually resolves the problem.