Background playback isn't working

• Check your device settings. Make sure your phone is not in battery-saving mode and that background audio is allowed for the Subrise app.
• Check your connection. If you are streaming, make sure your internet connection is stable. If you are offline, confirm the session finished downloading correctly.
• Close and reopen the app. Remove Subrise from your recent apps first, then start it again.
• Update to the latest version of Subrise from the App Store or Google Play.
• Restart your device. A quick reboot often clears lingering background playback issues.

Using Bluetooth headphones?

Check that the connection stays stable and that your headphones or speaker are not disconnecting during playback.

Still not working?

Contact our support team and include details about your device, operating system version, app version, and the session you are trying to play.

Background playback issues are usually caused by device power settings or app permissions. Checking those first resolves most cases.